Privacy Policy
Last updated: 1 November 2025
Men’s Therapy Hub respects your privacy and protects your personal information. This policy explains what we collect, how we use it, who we share it with, how long we keep it, and the rights you have.
Who we are
Men’s Work ApS is the data controller for this website and service. We are established in Denmark and comply with the EU General Data Protection Regulation. We also comply with the UK GDPR because we offer services to individuals in the United Kingdom.
Contact: support@menstherapyhub.co.uk
What this policy covers
This policy applies when you visit our website, create an account, list a therapist profile, contact a therapist through our platform, contact us, subscribe to updates, or otherwise interact with Men’s Therapy Hub.
Personal data we collect
Information you provide to us
• Account details such as name, email address and password
• Therapist profile details such as name, professional title, qualifications, registrations, specialisms, biography, location, contact details, fees and availability
• Communication content that you send to us such as enquiries and support requests
• Subscription and billing details you provide at checkout such as billing name and address. Card details are processed by our payment provider and are not stored by us
Information we collect automatically
• Usage data such as pages viewed, referring pages, time on page and interactions
• Technical data such as IP address, device type, operating system and browser
• Cookie identifiers and similar technologies used for core functionality and analytics
Information from third parties
• Payment confirmations from our payment provider
• Security and fraud prevention signals
• Public professional information about therapists to verify credentials where lawful and appropriate
What we do not collect
We do not collect or store the content of messages between clients and therapists. Where you contact a therapist, the communication goes directly to the therapist you select.
Why we use your data
• To operate the website and provide our services
• To create and manage accounts for users and therapists
• To publish therapist listings and enable clients to make contact
• To provide customer support and respond to enquiries
• To process payments for paid listings or subscriptions
• To maintain security, prevent fraud and keep our services reliable
• To analyse and improve site performance and user experience
• To comply with legal and regulatory duties
Our legal bases
We process personal data under one or more of the following legal bases
• Contract where processing is necessary to provide our services or take steps at your request
• Consent where you choose to receive newsletters or accept non-essential cookies
• Legitimate interests to operate, secure and improve our platform and to publish professional listings provided by therapists
• Legal obligation where we must keep records for tax, accounting or regulatory purposes
Cookies and analytics
We use essential cookies for core site functions. With your consent we use additional cookies for analytics to understand how the site is used. You can manage preferences through our cookie banner and in your browser settings. See our Cookie Policy for details.
Sharing your data
We share personal data with trusted service providers who act on our instructions as processors. Typical categories include hosting and cloud infrastructure, email and support tools, analytics providers, payment processing, security and fraud prevention, and backup and storage. We may share limited information with professional bodies or authorities where required by law. We do not sell personal data.
Data retention
We keep personal data only for as long as needed for the purposes set out in this policy
• Account data is kept while your account is active and for a reasonable period after closure to handle queries and comply with legal obligations
• Therapist profile data is kept while the listing is active and for a short archive period afterwards
• Transaction records are kept for the period required by tax and accounting law
• Analytics data is kept for standard tool retention periods or until you withdraw consent
When data is no longer needed it is securely deleted or anonymised.
Your rights
You have the right to access your personal data, to correct inaccurate or incomplete data, to request deletion, to restrict or object to certain processing, and to withdraw consent at any time where processing is based on consent. To exercise your rights contact support@menstherapyhub.co.uk
Complaints
You can lodge a complaint with a supervisory authority
• Denmark – Datatilsynet
• United Kingdom – Information Commissioner’s Office
We would welcome the chance to resolve your concerns before you approach a regulator.
Security
We use technical and organisational measures to protect personal data, including encrypted transport, access controls, role-based permissions and regular backups. Access to personal data is limited to authorised team members and vetted processors who need it to perform their services.
Third-party links
Our website may contain links to third-party sites. Those sites have their own privacy policies and we are not responsible for their content or practices.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with the updated date shown above.
Contact us
For questions about this policy or your personal data contact support@menstherapyhub.co.uk